At Redgum, we thrive on removing obstacles, challenges and friction within a business through our solutions. The partnership we have with clients are often long-term and we understand their businesses and the issues that they face. We use technology as the ‘champion’ to streamline operations and remove bottlenecks – allowing our clients to focus on what they do best.
We believe that there is no room for inefficiencies and through our 14 years experience, are able to identify them very fast.
We’ve helped many clients to transform their business by ensuring that their IT systems work with them rather than against them.
At Redgum, we have provided a range of technology related services to clients over the years. Below are a list of clients we have worked with:
Advance Publishing Systems - Venture Development ProjectRedgum has provided a technical development team to APS under joint venture arrangements to develop pre-press software solutions for the last 9 years. Publishing houses using APS solutions include: News Limited (Aust.), News Corp. (USA), North East Newspapers, Spectator-Observer Partnership, Department of Defence, West Australian Newspaper Holdings Ltd and many more.
Redgum has developed a pre-press solution that enables medium to large publishing houses to cut time and labour costs as well as extend deadlines and integrate their pre-press with booking, editorial and press departments. The range of increased efficiencies delivered by this software include:
- Significant reduction in the labour cost component of production
- Integrated & streamlined pre-press departments
- One manageable scalable solution replacing a number of separately operating, less efficient applications
- A pre-press validation of display layout against booking details
- Greater efficiencies and reliability that enable publications to extend their press deadlines
CallSys Sales & Marketing - Venture DevelopmentRedgum provided CallSys with the technology to conduct real-time management and reporting for medium to large call centres.
The managers and operators of one 200 seat installation, for example, were enabled by our joint solution, to work co-operatively, increasing the grade of service of the installation from 60% to 95% in less than three months from implementation.
Our call-centre management solutions are now implemented in such listed companies as Primus Telecom, AXA Australia, BP Australia, PowerCor and RACV.
Winner (Callscan) of the ATUG Best Communications Award 2002 for SME. The solution was built on a flexible, modular framework for scalable deployment Developed integration models that provided secure LAN & WAN access
Pathfinder Solutions - Software DevelopmentWhen Pathfinder Solutions needed to update and re-engineer their flagship marketing research and analysis products they looked to Redgum for their development services.
The solution, powered by a sophisticated statistical analysis engine, allows for a simple 'step-wizard' user interface to report Aust. and NZ census, demographic and geographical information.
- Simplified costing structure for complex development
- Ongoing support and product enhancement
- Web-based feature and issue management
One of Australia’s largest Unions - Process Automation
Redgum has been engaged to maintain, extend and advise on the Membership management system used in one of Australia’s largest unions. Long term we have worked together with this union to improve their management, accountability and effectiveness and provide a greater value to their membership through better understanding, interaction and management of their membership.
Management of their 50,000 member database was originally a full time job for 6 people who spent all their time updating their members contact details and managing their monthly fee payments. After implementing the new streamlined solution by Redgum, our client has been able to cut down this tedious activity from 6 people full time to 1 person over 1-2 days per month.
Initially when we started working with this client, staff were concerned that they were going to lose their jobs- as the aim was to cut down the hours required for database management. However since implementing the new process, staff can now take the time to focus on improving the quality of information and offering superior customer service.
